FAQ

1. NEWSLETTERS

You would like to know more about Maison Margiela Fragrances:

To receive Maison Margiela Newsletters, click on the following link. Then fill in your email and tick to accept to receive them. Finally confirm your subscription.

You can also follow us on Facebook and Instagram to be aware of the latest products.

You would like to unsubscribe from our newsletter:

To unsubscribe please click on the bottom of the newsletter on "Unsubscribe". We will do our utmost to treat your requests as soon as possible.

2. MY ORDER

How can I cancel or update my order?

Once your order has been validated we are sorry we cannot bring any amend on it.

I would like to follow my order:

Once your order has been validated, you will receive an email with your order's tracking number.

How to receive an invoice after my online purchase?

For each purchase on our Maison Margiela Fragrances website, you will receive a confirmation email with the invoice. Your invoice is also available in your "User Account".

If you would like to receive a duplicate, please contact our after sales services or by email in our section "Contact us".

3. SHIPPING

How fast can I be delivered?

We offer 3 shipping methods in the United States:

• Standard (4-7 working days): $10 for any purchase below $75
• Fast shipping (4-6 working days): $15
• 1 day shipping: $20

For any further details on the shipping cost, please click on our Terms of Use.

Is it possible to ship abroad?

We ship across Europe, for further details connect to our section terms of use.

You have placed an order but have not received it yet

Thanks to the tracking number, you can follow your package. If you have not received it within 7 working days please contact our after sales service (support@maison-margiela-fragrances.zendesk.com)

We offer 3 shipping methods in the United States:

• Standard (4-7 working days)
• Fast shipping (4-6 working days)
• 1 day shipping

I would like my delivery address to be different from my billing one, how can I proceed?

When placing the order you will be able to select a billing address and a delivery one. They can be different.

4. MY ACCOUNT

How can I create an account?

You can create an account on clicking on the section "Connect", then subscribe.

By subscribing, you accept to be part of a community where you will be able to receive newsletters, be first one to be aware of the latest launches and exclusive offers.

I have forgotten my password/username:

If you have forgotten your password, click on "Password forgotten" by entering your email address.

Your username is your email.

5. PAYMENT

Type of payments accepted:

We accept the following means: VISA, Master card, American Express & Paypal.

All personal information will never be stored on Maison Margiela Fragrances website. All the transactions on the website are highly secured. In order to protect private or payment data we have an encrypted system SSL.

6. RETURN & REFUND

How long does it take to be refunded?

We will trigger the refund (except shipping costs) once we receive your package at the warehouse within 14 days*.

Each product returned must be unpacked, in its original package. In case of product depreciation resulting from another manipulation than its original goal, Maison Margiela may decide to not refund.

How to return my package?

We accept only unpacked products in their original packaging, which are not engraved:

1. Fill the return form present in your package
2. Contact the aftersales (support@maison-margiela-fragrances.zendesk.com)
3. Once we receive your package, we will refund you under 14 days

I would like to make an exchange:

We do not proceed to any exchange, but you may send your product back and be refunded.

May I return a product bought in another store?

You can return any products purchased via the Website in accordance with the terms of this policy.

This policy is only applicable to purchases made online via the Website; we are unable to process returns for purchases made in-store within a partnered retail location.

We also cannot accept a return or process a refund or exchange at any Counter or store for purchases made via the Website.

7. OFFER

How to use promotion codes?

Simply add items to your shopping bag and begin the checkout process. During the Payment stage, please enter your promo code in the box provided and click Apply.

How to personalize your fragrance?

We have the pleasure to engrave your Mutiny fragrances, available on the Mutiny page.

How to receive your samples?

We have the pleasure to offer your 2 samples for any order placed on maisonmargiela-fragrances.us.

8. PRODUCT

How does Mutiny contain unique or exclusive ingredients?

Tuberose heart LMR is a high quality tuberose used for the first time in a fragrance. It has been crafted by Dominique Ropion, a master perfumer, renowned expert on this flower, who sought to bring forward its very addictive and fruity coco facet, and express as well all its enveloping floral texture.

What makes Mutiny more natural, more authentic and more true than the others?

Dominique Ropion, the expert in Tuberose fragrances, modernizes the legendary, narcotic and provocative opulence of this flower through the association of new tuberose qualities and an accord developed especially for this fragrance (Leather accord). Part homage and part reinvention, Mutiny offers a tuberose that is both iconic and an iconoclast, authentic and natural thanks to the sublimated intention of its creator, born from a process both artistic and scientific, the result of many years of diligent research.

Why do I have to pay $115 for Mutiny… which is much more expensive than other fragrances available in perfumeries?

Tuberose is a precious small white flower with an opulent and extremely tenacious scent, and a most intense sillage. Its absolute is one the most expensive in the world. The flower and tuberose expert, master perfumer Dominique Ropion, like an artisan, has tried out some 1000 combinations to find the perfect balance for this modern tuberose.

Why is this new scent called Mutiny: Modern and Original?

The use of three different tuberose qualities make this floral signature resolutely “modern”, “that’s why it is so radiant, warm, creamy and also resolutely confident, subversive and authentic” confides Dominique Ropion, master perfumer and author of this modernist creation.
It is also “unique” thanks to the addition of an ingredient, Florawood, dedicated to Mutiny, and which helps sublimate and reinforce the floral facets of the tuberose. Lastly, it is truly “original” due to the contemporary leathery accord used in this formula.